Refund policy
Returns We accept returns only for damaged or incorrect items within 7 days of delivery. To start a return, please contact us at: thegiftedprintsstudio@gmail.com If your return is approved, we will provide:
- A return shipping label
- Instructions on how to send your item back
Items sent without requesting a return first will not be accepted.
Damages & Issues Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.
If the error was made on our part, you are entitled to your choice of a full replacement or a full refund to your original payment method, at no cost to you. Please contact us within 7 days of receiving your order so we can make it right.
Non-Returnable Items We do not accept returns for:
- Custom or personalized products
- Sale items
- Gift cards
- Perishable goods (food, flowers, plants)
- Personal care items (e.g., beauty products)
- Flammable liquids or gases
If you're unsure about your item, feel free to contact us before purchasing.
Exchanges We only replace items if they are defective or incorrect. Please contact us to arrange an exchange.
Refunds Once we receive and inspect your return, we will notify you if your refund is approved. If approved:
- For business errors (wrong item, defective, or incorrect order): refunds are issued to your original payment method
- For all other approved returns: refunds are issued as store credit (gift card)
Processing time may vary depending on your payment provider.
📧 Contact Us For any questions about returns or refunds, contact us at: thegiftedprintsstudio@gmail.com